Fulfillment Policy

Effective Date: April 23, 2025

Thank you for choosing PHB Marketing. This Fulfillment Policy outlines how we deliver our services and products, and details our policies regarding cancellations and refunds. Our goal is to ensure transparency and satisfaction for all our clients.

  1. Company Information
  1. Service Fulfillment & Delivery
  • Nature of Services: PHB Marketing provides marketing services, which may include consulting, strategy development, campaign management, digital advertising, content creation, SEO, web design, and other related activities as outlined in individual client agreements or proposals.
  • Commencement of Services: Services will typically commence upon the date specified in the signed agreement or proposal, and after any required initial payments or setup fees have been received.
  • Delivery Method:
    • Digital Services/Reports: Delivered electronically via email, shared drives, or client portals.
    • Consulting/Meetings: Conducted via phone, video conference, or in-person as agreed upon.
    • Campaigns: Launched on relevant platforms (e.g., Google Ads, social media) according to the agreed strategy and timeline.
  • Timelines: Project timelines and specific deliverable dates will be outlined in the individual client agreement or proposal. While we strive to meet all deadlines, unforeseen circumstances or client delays may impact timelines. We commit to communicating any potential delays proactively.
  1. Cancellation Policy
  • How to Cancel: Clients wishing to cancel services must provide written notice via email or certified mail to the contact information listed above.
  • Notice Period: The required notice period for cancellation may vary depending on the nature and terms of the service agreement. Please refer to your specific service agreement for details. If not specified, a minimum of 30 days' written notice is requested.
  • Cancellation Fees/Charges:
    • Upon cancellation, clients are responsible for payment for all services rendered up to the effective date of cancellation.
    • Any non-refundable setup fees, deposits, or third-party costs incurred on the client's behalf (e.g., ad spend, software subscriptions) prior to cancellation will not be refunded.
    • Early termination fees may apply if specified in the client's service agreement.
  1. Refund Policy
  • General Stance: Due to the nature of marketing services, which involve significant time, expertise, and resources often yielding results over time, PHB Marketing generally does not offer refunds for services already rendered or in progress. We strive to ensure client satisfaction through diligent execution and open communication.
  • Eligibility for Refunds: Refunds may be considered under the following limited circumstances:
    • Non-Delivery: If PHB Marketing fails to commence the agreed-upon services within a reasonable timeframe without justification.
    • Service Error: In the rare event of a significant error or failure on our part to deliver a core component of the agreed-upon service (excluding factors outside our direct control, such as third-party platform issues or market fluctuations).
  • Non-Refundable Items:
    • Setup fees or initial deposits.
    • Hours/work already completed.
    • Third-party costs (e.g., ad spend, stock photos, software licenses purchased for the client).
    • Services where results depend heavily on external factors or client participation/input.
  • Refund Request Process:
    • To request a refund evaluation based on the eligibility criteria above, clients must submit a written request to paris.win@gmail.com within 7 days of the issue arising, detailing the reasons for the request.
    • We will review the request within 10-15 business days.
    • Approved refunds will be processed typically via the original payment method within 15-30 business days of approval.
  1. Dispute Resolution

We encourage clients to contact us directly first to resolve any issues or concerns regarding our services or policies. We are committed to finding fair and amicable solutions. Please reach out to us at 832-276-1505 or paris.win@gmail.com.

  1. Policy Updates

PHB Marketing reserves the right to modify this Fulfillment Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We encourage clients to review this policy periodically.

  1. Contact Us

If you have any questions about this Fulfillment Policy, please contact us: